Frequently Asked Questions

These are some questions we're asked often ... and some questions we'd love people to ask more! 

What's your style?

What's your filming/editing style? Why?


Our wedding films are intimate, family-focused, and story-driven. We prioritize genuine, unscripted moments, and use a fly-on-the-wall approach to shooting that is inspired by our work as documentary filmmakers. For more information about our style and approach, check out the information on the Our Films and Our Approach pages.




What kind of gear do you use?


We prioritize being mobile, adaptable, and inconspicuous on a wedding day. That means we use a limited kit of gear in order to make sure our couples and their guests feel comfortable, natural, and not “on-the-spot”. It’s weird to be on camera - we get it! We use Canon DSLRs and shoot and deliver in HD, and we avoid using drones, lights, or big stabilizers at weddings. For more information about our gear and shooting style, check out the Our Approach page.




Who is your ideal couple?


Our ideal couple is pumped to have a wedding film, excited to tell their story, and is totally in love. Other than that, one of our favourite thing about weddings is that we get to meet so many different people and see so many different types of weddings! We love getting to know people with such varied life experiences, and it keeps our job so fun and interesting. And although it's 2020 and this should just be a given by now, we love all our couples, no matter their race, gender, sexual orientation, age, size, or whether they're dog or cat people. Love is love and we love it all!





How do you craft a film?

Where does the process start?


Crafting a film starts long before we even pull the cameras out. In order to get the best footage on the day, and to tell your story in the best way possible, we begin the process by setting up a meeting or two so that we can get to know you better. We also send you a questionnaire beforehand to get any other information we might need to know before capturing footage on a wedding day. After that, the creative process begins! For more information about our process before and during a wedding day, check out the Our Approach page.




How do you select music for a film?


We aim to craft a soundtrack that supports each film, rather than simply setting clips to music. As part of our pre-wedding process, we get to know what kind of music you like (and what you hate!), and we take that into account as we build the soundtrack for your film. Then, we work to license a song (or songs) that will make the base for your film. It’s a tricky process - the song needs to build at the right time, fall at the right time, be emotional through the emotional bits, and drive forward at the right time. It isn’t easy, and we spend a lot of time doing it! We often end up stitching more than one song together to create the perfect soundtrack. Outside of being filmmakers, we're also both musicians, so we take this process very seriously!




How do you get a story from each couple?


You have a story, and we want to capture it! Maybe it’s the story of how you met. Maybe it’s the story of your proposal. Or, maybe it’s the story of how you and your family all ended up here together. Don’t worry if you aren’t sure what the right story to tell is, or how to tell it - that’s where we come in! We’ll work with you before your wedding day to figure out how best to tell your story, then we’ll work our magic to put it all together. For more information about our process before a wedding day, check out the Our Approach page.




What do I need to do as part of the process?


We know that planning a wedding is stressful and time-consuming, and that all of your other vendors need things from you as well. We don’t want to add to that stress, but we do want to make sure that we’re creating the best film possible for you. We ask our couples to commit to a meeting before booking us and a meeting before the wedding, as well as filling out our questionnaire. The meetings can be over the phone, on Facetime or Skype, or in person, whatever’s most comfortable for you!




How do you record audio?


Audio is essential to our films! When you watch through our films, or any other wedding films, take note of what a difference good audio can make; it takes you from just watching a film to feeling like you’re transported back to that time and place. Because of that, good audio is a high priority! We use small lavalier microphones during ceremonies, as well as on-camera microphones to capture natural audio. During speeches, we work with your venue or DJ to connect to the sound system and record directly from there. If you aren’t sure about what you’ll be doing for an audio system on your wedding day, don’t hesitate to ask us - we can help you find the right configuration to make sure that your guests can hear what’s going on and that we can record the audio for your film.





How do you craft a film?

Where does the process start?


Crafting a film starts long before we even pull the cameras out. In order to get the best footage on the day, and to tell your story in the best way possible, we begin the process by setting up a meeting or two so that we can get to know you better. We also send you a questionnaire beforehand to get any other information we might need to know before capturing footage on a wedding day. After that, the creative process begins! For more information about our process before and during a wedding day, check out the Our Approach page.




How do you select music for a film?


We aim to craft a soundtrack that supports each film, rather than simply setting clips to music. As part of our pre-wedding process, we get to know what kind of music you like (and what you hate!), and we take that into account as we build the soundtrack for your film. Then, we work to license a song (or songs) that will make the base for your film. It’s a tricky process - the song needs to build at the right time, fall at the right time, be emotional through the emotional bits, and drive forward at the right time. It isn’t easy, and we spend a lot of time doing it! We often end up stitching more than one song together to create the perfect soundtrack. Outside of being filmmakers, we're also both musicians, so we take this process very seriously!




How do you get a story from each couple?


You have a story, and we want to capture it! Maybe it’s the story of how you met. Maybe it’s the story of your proposal. Or, maybe it’s the story of how you and your family all ended up here together. Don’t worry if you aren’t sure what the right story to tell is, or how to tell it - that’s where we come in! We’ll work with you before your wedding day to figure out how best to tell your story, then we’ll work our magic to put it all together. For more information about our process before a wedding day, check out the Our Approach page.




What do I need to do as part of the process?


We know that planning a wedding is stressful and time-consuming, and that all of your other vendors need things from you as well. We don’t want to add to that stress, but we do want to make sure that we’re creating the best film possible for you. We ask our couples to commit to a meeting before booking us and a meeting before the wedding, as well as filling out our questionnaire. The meetings can be over the phone, on Facetime or Skype, or in person, whatever’s most comfortable for you!




How do you record audio?


Audio is essential to our films! When you watch through our films, or any other wedding films, take note of what a difference good audio can make; it takes you from just watching a film to feeling like you’re transported back to that time and place. Because of that, good audio is a high priority! We use small lavalier microphones during ceremonies, as well as on-camera microphones to capture natural audio. During speeches, we work with your venue or DJ to connect to the sound system and record directly from there. If you aren’t sure about what you’ll be doing for an audio system on your wedding day, don’t hesitate to ask us - we can help you find the right configuration to make sure that your guests can hear what’s going on and that we can record the audio for your film.





Other stuff

What if there’s an emergency and you can’t make it to my wedding?


We’re happy to say that we’ve never missed a wedding for any reason - not once in ten years - and we don’t plan to anytime soon. That said, we know that emergencies and surprises can happen, and we’ve prepared for that just in case. We have a standing MOU with two of our favourite local companies that says they’ll do their best to help us out in case of an emergency, and vice-versa.




How early can/should we book?


We usually accept bookings 16-months ahead of your wedding, and we encourage you to book earlier rather than later. There are only so many Saturdays in a year, and they tend to book up fast! Plus, we want to have as much time as possible to get to know you and chat about your day. We’re happy to help with planning and scheduling as needed, so don’t hesitate to loop us in or ask us questions early on in the process. You don’t have to know what you want your day to look like before you bring us in!




Do you travel for weddings?


Absolutely we do. We travel all over B.C. and beyond, and we’d be happy to chat with you about travelling to your wedding. We absolutely love destination weddings and the opportunity they provide to have everyone in the same place at the same time for more than just a day. Get in touch with us - we’d love to chat!




Do I need a videographer and a photographer?


We believe that video and photo work together to achieve similar, but separate, results on a wedding day, and we encourage you to consider booking both. Both things will last you forever, and both will help preserve a moment in time. But while photos are great to display on your walls, to share with friends and family, and to bring a smile to your face, video captures the voices, emotions, and stories of the day in a different way. Video allows you to hear your grandmother’s voice again; it allows you to listen to your vows over and over again, even when the wedding day is long in the past. Both photos and video complement each other, and that’s why we really emphasize working as a team with your photographer to make sure that we’re all getting the shots we need without getting in each other's way. We play well with others, and we love working with photographers! And from the feedback we've heard, they love working with us as well. We're good friends with many wedding photographers, and if we haven't worked with a photographer before, we always end up as great friends by the end of the day!




How do you work with other vendors?


On your wedding day, we see ourselves as part of a team of vendors working together to make your day the best it can be -- not as separate companies doing separate jobs. We’re all here to support each other and you, and that means that if your planner needs a hand carrying something, or if your DJ needs help getting a speaker working again, or if one of your bridesmaids needs a ride, we’re going to step up to help. Part of the fun of arriving at a wedding is getting to see all of our friends in the industry -- it isn’t uncommon for us to arrive at a wedding and give all our “friend-ors” big hugs; we love the industry we’re in and the people we work with, and we’re happy to be part of your team!




Do I have to share my film online?


Of course not! We understand that not everybody wants to share their films online. As part of our process leading up to your wedding, we ask you about your sharing and privacy preferences. All films are password-protected by default; we'll only take that password off if you say so.





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Making people happy cry since 2011

info@paperheartfilms.ca

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Winner, Best Overall Filmmaker, 2019, Vancouver Island Wedding Awards
Winner, Best Short Film, 2019, The Vancouver Island Wedding Industry Awards

BEST OVERALL FILMMAKER

BEST SHORT FILM

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